Key Account Manager

As a result of rapid growth and the success achieved within our market sector, we have an exciting opportunity to join our account management team. You will be responsible for a portfolio of 5 – 10 clients based across the UK, with the occasional client abroad.

You’ll have uncapped bonus potential for upselling, cross-selling, and renewing your clients.

Experience in digital marketing would be an advantage but full training on our proposition will be provided, our primary services are SEO and PPC.

Specific responsibilities will include:

• Working with new and existing clients to ensure that we deliver the highest level of service
• Maximise all potential business by upselling and cross-selling additional services
• Maintaining regular contact with clients to understand their priorities and objectives
• Attending client meetings where needed to carry out performance reviews and renewals
• Liaise with our internal delivery teams to ensure we’re achieving client objectives
• Understand and interpret client data in a clear and commercial manner – identifying opportunities and challenges
• Create contracts, proposals, monthly reports and marketing literature to support the growth of your clients
• Up-to-date knowledge of performance marketing trends and strategies

We’ll support you with:

• Expert delivery teams across SEO, PPC, Content Marketing, Design, Content and Social
• A senior peer to support with all opportunities and issues
• Clear workflow management systems (Pivotal Tracker and Monday.com)
• A relaxed and supportive culture
• Training around our service proposition, tools and software (Google Analytics and Looker Studio)

Relevant skills and experience includes:

• Previous experience in an account management role (preferred)
• Previous experience in the marketing industry (preferred)
• Good commercial awareness
• Drive to meet and exceed customer expectations
• Ability to manage own workload to ensure that individual, team and company targets are achieved
• Excellent verbal and written communication skills
• Excellent presentation skills

Our culture and rewards:

We work hard, but we also make sure our team is not overworked by creating regular capacity plans and sharing the load in a fair and collaborative manner. Working in a relaxed and supportive atmosphere, you will have regular team meetings and 1-2-1s with your manager to engage and develop.

• Hybrid working (3 days in office, 2 from home)
• Excellent training and development opportunities
• 22 days holiday increasing to 27 with long service, plus bank holidays
• An additional day of holiday for your birthday
• Plus 2 ‘Personal Days’ per year
• Quarterly funded company social activities
• Quarterly employee recognition and rewards up to £1,000
• Quarterly company bonus based on individual contribution and company performance
• Mental health support and employee helpline
• Flexible working available on request
• ‘Me Time’ (allowance to attend personal appointments)
• Life assurance benefit after one year of service
• 10 days full sick pay increasing to 20 days with long service
• Life assurance benefit

If you feel you have what it takes to make the most of this opportunity and be part of our Aaccount management team, we want to hear from you!